Why did you choose to work in the salon and spa industry?
Growing up I wasn’t the girl looking through fashion magazines. I was outside exploring the outdoors, snowboarding and getting my hands in the dirt. My love for this industry didn’t start with a high love for fashion. It started with the lasting relationships I made with the people that sat in my chair. It’s amazing that in a matter of hours you can change the way someone feels about themselves by listening to them and giving them a fresh look. Through my love of people, I grew to enjoy learning about this industry.
Tell me about a memorable experience you had in your career.
The most memorable experience in my career was when I was in cosmetology school. I had a guest that came into the school every week for a wash and style. She was in her 80s and in a wheelchair, which made it very difficult for her to get around. I remember nobody at the school wanted to take her because she was always so crabby to everyone.
Throughout the year I was there, I continued to wash her hair on a regular basis. A few weeks in, I started to polish her nails. Every week I would wait for her son to pick her up at the front door and she would always hold my hand really tight. In the beginning I noticed she didn’t like to open up always, but once we established our weekly relationship I started to see a different sparkle in her eyes.
The day I graduated she made sure that she would get her last services with me. As we were waiting by the door for the last time, she pulled out a small box wrapped just perfectly. She told me not to open it until she left, and continued to hold my hand in silence. After we said our goodbyes I kissed her wrinkled skin and squeezed her hand. As I went inside with tears down my face I opened the box. Inside was an angel with praying hands. In her card she said throughout her 80 years she had never enjoyed her time as much as when we were together. She said that I was her angel and she would always be looking out for me. To this day I still think about our conversations, all the laughs and sometimes tears we shared. I love you, Gloria! I know that to this day she is looking down on me from heaven.
What should women know about selecting a salon and spa?
When looking for a salon or spa here are some key things to keep in mind.
Stop in before your appointment. Look around. Up and down. Make sure it’s a place you’re comfortable in. Watch the stylists and how they carry themselves. Respectful stylist/guest relationships are a must when you’re looking for the right person.
Ask friends and family that may have had a service at that particular location. Word of mouth will surely put your mind at ease one way or the other. Our business is all about having good reviews.
Make sure they are on top of current fashion trends. If your stylist is more outdated than you are, your style will likely be outdated as well. A big part of our job is to know what’s hot and what’s not and be able to blend those trends with your wants and needs.
Most importantly, be happy where you are. Don’t get attached to a single person because it’s comfortable. If you’re not happy, let your stylist know. If it doesn’t change, find a place that makes you happy. It’s your time to feel great and relax.